Privacy Policy

Visual Identity Loom (the “Company,” “we,” or “us”) respects individual privacy and values its relationship with you. This Privacy Policy applies to the website operated by the Company (the “Site”) and explains how we collect, use, share, and safeguard information provided by you on the Site.

Please take a moment to review the terms of our Privacy Policy. Unless we indicate otherwise, this Privacy Policy applies only to information that we collect on the Site and through our catalog mailings.

We collect personal information about you in several situations, including when you provide it to us voluntarily. For example, we collect information when you make a purchase online, contact us with questions, provide feedback regarding our products, or answer questions about your product interests. You do not have to provide personal information about you, but if you decide not to do so, you may limit the features and services that you are able to access from the Site.

The personal information we may collect includes:

• Contact Information: Such as your name, mailing address, email address, and telephone number.
• Financial & Payment Information: Credit card, debit card, and other financial payment information required to complete transactions.
• Account Credentials: User name, password, and security profile information.
• Product & Service Inquiries: Information about your intended use of, or questions regarding our products and services.
• Demographics: Birth date and demographic information.
• General Communications: Certain other information you may provide to us in your communications or in connection with other products or services.

We collect certain information by automated means when you visit our Site, including your Internet Protocol (“IP”) address; information about your web browser software and version; the uniform resource locator (“URL”) of the linking page if you arrived via a third-party website; and your activity on the Site, such as pages viewed and search queries made.

Like many companies, we use “cookies,” “web beacons,” and similar technologies on our Site. These technologies allow us to track your use of our Site, recognize you when you return, or save your preferences. We also may include web beacons in email messages or newsletters to determine whether messages have been opened.

You may disable cookies by adjusting your web browser settings. However, without cookies, you may not be able to take full advantage of all website features. Third parties may place anonymous cookies on the browsers of visitors to our websites pursuant to global data regulations.

Once collected, we use your personal information for the following business purposes:

• Customer Communications: To respond to your questions and comments when you communicate with us through “Contact Us” links or support channels.
• Order Fulfillment & Shopping: When you purchase products or services on our Site, we use your information to process payments, confirm orders, and deliver items to you.
• Email Newsletters & Promotions: With your permission, we send newsletters, exclusive offers, promotions, and product updates.
• Internal Administration & Analytics: To administer our Site, conduct data analytics, investigate possible contract violations, and comply with legal obligations.
• Feedback & Reviews: To improve our products and services based on user feedback.

You may be able to share certain content from our Site with others by asking us to forward content. To share information, we ask for the recipient's and your name and email addresses. When we collect personal information in this way, we use it solely to fulfill your sharing request and for no other purpose.

We do not sell, rent, or trade your personal data to third parties for commercial advertising without your explicit consent.